VI. Optimization of business environment and better enterprise services

xxvi. Optimization of the service mechanism for enterprises 

The “All-in-one Portal” is to be put into more active use to streamline services for enterprises with efforts to strengthen the functions of citizen homepage and corporate special page; and to expand the application and coverage of the “SuiShenBan” APP for all-round citizen service; and to rely on the “Enterprise Service Cloud” to complete “the Last Mile” for policies and services. Shanghai will speed up the realization of online approval procedures for a batch of government services and open a special window in the international trade “Single Window” platform for serving small and medium-sized trading companies in a bid to facilitate procedures like customer clearance, logistics, finance and other relevant links of import and export in a non-face-to-face manner during the epidemic prevention and control period. The mechanism of Shanghai Joint Conference on Enterprise Services will be given full play to actively respond to and solve the difficulties and challenges that enterprises face in production, operation, investment and financing in a timely manner.

xxvii. Improvement of corporate credit repair mechanism

Shanghai will actively assist enterprises in the remedy of their corporate credit affected by the epidemic. Enterprises that have temporarily lost their source of income  due to the epidemic are allowed to submit credit records according to the adjusted loan repayment schedule. Enterprises who suffer credit damage due to delay in delivery, loan repayment and contract fulfillment incurred by their participation in the anti-epidemic work will not be recorded in the credit blacklist. Shanghai CCPIT is encouraged to issue factual proof of force majeure to those enterprises who fail to perform on time, or fulfill the international trade contracts due to the epidemic.

xxviii. Strengthening legal services to enterprises

An emergency public legal service mechanism will be established, where online appointment approach will be encouraged to access legal services, such as notarization and legal aid. Timely guidance and advice needed will be provided to enterprises and institutions on relevant legal issues involving epidemic prevention, such as force majeure exemption. For disputes over fulfillment of contracts, labor relations among others caused by the epidemic, efforts will be made to organize lawyers, notaries and mediators to provide consulting, guidance and mediation services in a timely manner.

Shanghai will comply with other policies and measures issued by the national government to support enterprises’ stable and healthy development. Relevant departments of Shanghai municipality are responsible for formulating and issuing detailed implementation provisions for the above-mentioned measures; district-level governments may introduce specific measures based on the actual conditions. The measures shall be effective as of the date of issuance and stay valid until three months after the NCP epidemic is over. ( If the time limit for the implementation of specific policies and measures has been specified, the provisions shall prevail).