Lai Xiaoyi, born in December 1962, with a master's degree from the Party School of the CPC Central Committee, began working in July 1984. She hails from Pinghe county, Fujian province, and is a member of the CPC. Lai is vice-inspector of Shanghai Municipal Commission of Commerce.
She is mainly responsible for assisting the development of the service industry, the 12345 citizen service hotline, the "access government services via a single website" system, and the openness of government affairs. She also assists in the management of the Service Sector Development Division.