81. at present, expatriate staff doesn't have the access to the Shanghai QR code, making it inconvenient for them to go to work. What measures will be taken to help them resume work?

A: Since March 1st, the Shanghai QR code is applicable for most people including those from Hongkong S.A.R., Macau and Taiwan and those of foreign nationalities upon application.

Upon identity authentication on Alipay, people from Hongkong S.A.R., Macau and Taiwan and those of foreign nationalities can get their own personal Shanghai QR code through Alipay mini programs or SuiShenBan APP. Hongkong S.A.R., Macau and Taiwan residents can get the QR code simply in SuiShenBan APP after identity authentication.

82. 80% of my company's staff have resumed work but the masks and disinfectant we have purchased are not sufficient for daily operation. Can the government provide procurement channels of prevention and control supplies for micro, small and medium-sized enterprises?

A: Continuous efforts have been made to guarantee availability of prevention and control supplies for enterprises, including implementing the mechanism of inter-provincial (city) referral and mutual support in providing key prevention and control supplies. Due to those collective efforts, more than 300 upstream enterprises (according to incomplete statistics) have resumed work and production ahead of prescribed time so as to guarantee resumption of enterprises that produce prevention and control supplies.

In addition, authorities responsible for supply guarantee in the three provinces and Shanghai have been updating lists of supply and demand, and support each other's provinces and cities with supplies through coordinated resource mobilization. The Customs within the Yangtze River Delta region have also established a joint action mechanism to coordinate rapid customs clearance for prevention and control supplies in which facilitation measures are carried out including zero waiting time for customs clearance of key supplies, mainly protective masks, suits and goggles.

Enterprises can purchase prevention control supplies for resumption through the following two channels.

a. Supplies can be purchased through the online channel. Currently in Shanghai, masks over 2 RMB and masks produced by a group of companies using new industrial processes and materials are now available in the market to meet the needs during resumption of enterprises. Those enterprises that have already resumed can make group purchase on iBailian and Shanghai Enterprise Service Cloud in addition to their own purchasing channel. Information of enterprises producing disinfectant and hand sanitizer, etc. is posted on the Shanghai Enterprise Service Cloud. 

b. Supplies can be purchased through coordinated allocation channels. In accordance with the plan for guaranteeing masks of civil use during resumption of work and production, enterprises can update their needs to relevant authorities in the district, county-level administrations or industrial parks where they are located. After coordinated allocation at the district level is completed, enterprises can purchase masks at designated sites.

83. My company is located in A District, but our warehouse is in B District. How the resumption should be carried out by enterprises with operations in multiple districts?

A: For the resumption of enterprises with operations in multiple districts, it has been specified that this matter is the responsibility of governments presiding over the operation sites of the enterprises. The governments shall actively assist enterprises by solving the actual problems faced by enterprises.

84.  Most of my company's suppliers and clients are not located in Shanghai and different places have different resumption schedule. Is there any measure to be taken by the government to realize a synchronized resumption across the whole industry chain?

A: An enterprise relies on the whole industry chain to be operational. The industry chain is so interconnected that stagnation of any part of it will fail the whole chain. Therefore, enterprise resumption is a matter that requires support from the whole industry chain.

On February 27th, the top leaders of provincial administrations in the Yangtze River Delta region hosted a video conference in which a mechanism of coordination and cooperation of mutual support for resumption of the industry chain was established and was listed as one of the five working mechanisms of coordinating epidemic prevention and control with socioeconomic development of Yangtze River Delta region for further implementation.

A preliminary action plan has been proposed by relevant department to provide support with three specific measures.

First, a collaboration and communication mechanism on resumption of work and production will be established. This mechanism will be led by heads of authorities in charge of economy and informatization, with participation of commerce departments and development and reform departments, to harmonize resumption across the industry chain.

Second, situations of industry chain and supply chain will be sorted out comprehensively. Focus will be put on major industries, enterprise and industrial parks within the Yangtze River Delta region. Situations of industry chain and supply chain will be comprehensively assessed with a list of companies being produced, which entails priority support for acceleration of resumption.

Third, mutual support and coordination on factors necessary for resumption will be strengthened. Collaboration among regions will be in place to guarantee the supply of raw materials. Full support will be given to ensure the smooth delivery of emergency supplies by proactively clearing the way for supply delivery vehicles within the Yangtze River Delta region. Regional mutual recognition of people's health status confirmation will be carried out to ease difficulties in their inter-provincial commuting and they will also be spared from a 14-day quarantine period as long as they meet all the health management requirements. An information sharing and mutual supporting mechanism will be put in place to guarantee the key prevention and control supplies including masks, protective suits and goggles.

85. Since deliverymen are not allowed to enter into office parks due to management and control measures, enterprises find it hard to receive necessities for resumption. Is there a more efficient way to deliver bulky and heavy items into office parks?

A: Since epidemic outbreak, many places have strengthened prevention and control measures where many communities and office parks are closed for outsiders. Therefore, more efforts are required to achieve both safety and convenience during the last-one-mile delivery service.

Relevant districts and government authorities have been coordinating actively and researching on solutions to this situation. On February 28th, the prevention and control headquarters of Hudong New Village Subdistrict of Pudong New District awarded a pass to Xu Jun, a deliveryman of JD Logistics in order for him to provide non-contact delivery service for residents within this subdistrict. Relevant districts and government authorities will also pool resources as the next step to facilitate office parks in resumption.

86. Cloud-based services are widely adopted during this epidemic. What kind of support will the government give to new forms of businesses, including services around webcaming, telemedicine and telecommuting?

A: Shanghai will step up the pace to foster new forms and new models of businesses, including online shopping, online education, online office, online service, digital recreation, digital life, smart delivery, etc. The city will also endeavor to develop health industry vigorously, including telemedicine, original innovative drugs, medical supplies, medical instruments, etc., and give support to rapidly growing innovation-oriented SMEs.

Shanghai Municipal Commission of Economy and Informatization has issued the Notice on Support for Work and Production Resumption of Enterprises by Fostering New Cloud Service. It is stated in the Notice that new cloud computing products and services are encouraged to be fostered and applied. Also, all eligible projects and enterprises will be supported by funding from channels that include the municipal level earmarked fund for the development of software and IC industry; special project for cloud-based enterprise operation; earmarked fund for the development of first editions of software products. Currently, Shanghai's relevant authorities are drafting policy documents to further support the development of new forms and new models of businesses.   

87. The government encourages many industries to convert to online sales model. However, given that there are quite some requirements for the qualification of online sales, will the government lower the threshold for more enterprises?

A: Enterprises can sell goods on the internet through self-developed online platforms or in collaboration with third-party organizations. Qualifications of online and offline sales remain basically the same and no change has been made to the process of application for qualification.

88. Which government department should beauty and hair salons consult with in terms of application for resumption? What requirements do they need to meet?

A: Guidelines for the Resumption of Beauty and Hairdressing Service Industry during COVID 19 Epidemic Prevention and Control has been issued by Shanghai municipality, which specified the 37 requirements that shall be met during resumption in the following 4 aspects, namely business management, environment for hairdressing, disinfection of shared tools and personnel management. All districts shall draft processes to guide eligible enterprises within their jurisdiction. Enterprises that have met the prescribed requirements shall be approved for resumption.

89. As it was highlighted in Shanghai's 28 Policy Measures, SMEs will be given stronger support by means of sci-tech innovation e-coupons. What specific measures will be taken?

A: In order to fully support innovative activities by enterprises during epidemic prevention and control, quota cap for sci-tech innovation coupons handled in 2020 is to be elevated. For enterprises, the annual quota cap will raised from 300,000 RMB to 500,000 RMB. Start-up teams' quota remains at 100,000 RMB. The amount of coupons that can be used will be calculated on the basis of 50% of the eligible service contract value.

90. What kind of business can enjoy sci-tech innovation coupon service? How soon can the coupon be redeemed?

A: In total, 6 categories of services can enjoy the benefit of sci-tech innovation coupon mechanism, including strategic planning for innovation, R&D of new technologies, technology transfer, inspection and detection as well as sharing of innovation resources, which can be further divided into 15 types and 34 specific items, which will be updated annually.

Incubation services are included for the first time. It has been made clear that incubation services excluded from the negative list (basic services that include office leasing, property management, etc.; general commercial services that include business registration, application for policies, patent agency, etc.) are eligible to use sci-tech innovation coupons so that the development of start-up teams and incubators will be further facilitated.

Efforts will be made to complete the redemption of sci-tech innovation coupons within 1 month after the redemption notice is issued.